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Delivery and Returns

At OG Play, we strive to provide a smooth and hassle-free shopping experience. Below are our delivery and returns policies to ensure your satisfaction with every order.

Delivery Information

We offer reliable and fast delivery for all PlayStation and Xbox games. Here’s what you can expect when shopping with us:

  • Processing Time: Orders are typically processed within 1-2 business days. Once your order is processed, you will receive a confirmation email with tracking details.
  • Shipping Methods: We use trusted couriers to ensure safe and timely delivery. You will be able to choose your preferred shipping method at checkout.
  • Delivery Times:
    • Standard Delivery: 3-5 business days.
    • Express Delivery: 1-2 business days (available for select regions).
  • Shipping Charges: Shipping costs are calculated based on your location and the shipping method selected. You will be able to view the total cost before completing your purchase at checkout.
  • International Shipping: We currently offer international shipping to select countries. Shipping times and charges vary based on your location.

If you have any questions or concerns about your delivery, please feel free to contact our customer service team at support@og-play.com.

Returns and Exchanges

We want you to be completely satisfied with your purchase, but if you need to return or exchange an item, we’re here to help.

  • Eligibility for Returns:

    • Items must be unused and in original condition.
    • Games must be returned in their sealed packaging (if applicable).
    • Returns are accepted within 30 days from the date of delivery.

  • How to Return:

    1. Contact our customer support team at support@og-play.com to initiate the return process.
    2. Provide your order number and reason for the return.
    3. We’ll provide you with instructions on how to return the item.

  • Refunds:

    • Once we receive the returned item, we will process your refund within 7 business days. Refunds will be issued to the original payment method.
    • Please note, shipping fees are non-refundable.

  • Exchanges:
    If you would like to exchange a product for a different item, please contact our customer service team, and we’ll help you process the exchange as quickly as possible.

Damaged or Faulty Items

We take great care in packaging your order, but if your item arrives damaged or faulty, please let us know immediately.

  • How to Report:
    Contact our support team at support@og-play.com with your order number and photos of the damaged or faulty item.
    • We will provide a replacement or full refund if the item is deemed defective.

Important Notes

  • Return shipping costs are the responsibility of the customer unless the item is damaged or faulty.
  • All returns must be approved by our customer service team before being shipped back.

Thank you for shopping with OG Play! We aim to make your shopping experience as smooth as possible. If you have any questions or need further assistance, feel free to reach out to our customer support team.