Complaints Policy
At OG Play, we are committed to providing the best possible shopping experience. However, if something doesn’t meet your expectations, we’re here to listen and resolve any issues as quickly as possible.
How to Submit a Complaint
If you have a complaint about a product or our service, please contact us through one of the following methods:
- Email: support@og-play.com
- Contact Form: Visit our Contact Us page and fill out the form.
- Phone: Call us at [Your Phone Number].
What to Include in Your Complaint
To help us resolve your issue efficiently, please include the following details:
- Your name and contact information.
- Order number (if applicable).
- A clear description of the issue.
- Any relevant photos or evidence (if applicable).
Our Response Time
We aim to acknowledge all complaints within 24 hours and provide a resolution within 3-5 business days, depending on the complexity of the issue.
Escalation Process
If you’re not satisfied with the initial resolution, you can request that your complaint be escalated. A senior member of our team will review your case and work with you to find a satisfactory solution.
Your Feedback Matters
At OG Play, your feedback helps us improve. We take every complaint seriously and use it as an opportunity to grow and serve you better.
Thank you for giving us the opportunity to address your concerns and make things right.